This notice sets forth how McnEx and its affiliates (hereinafter referred to as “McnEx”, “we” or “us”) collect, use and share (namely “process”) your personal data in connection with the McnEx website, applications and services (including API services). For the purposes of this notice, the term “affiliates” means any entity, individual, company or legal person that directly or indirectly controls, is controlled by, or is under joint control with McnEx through one or more intermediaries.
This notice also describes your data protection rights under applicable laws, including the right to object to certain data processing activities conducted by McnEx.
McnEx is committed to protecting and respecting your privacy. This Privacy Policy is formulated to cover the following matters:
• Information collected by McnEx
• Reasons for collecting such information
• Measures we adopt to protect user data
• Cookies and relevant technologies
• Disclosure to legal authorities
• External links
• Contact information
1. Information Collected by McnEx
1.1 Information Provided During Registration
When you create a McnEx account, you shall provide personal information including contact details such as email address, full name and password. You may optionally bind your mobile phone number for SMS verification or Google Authenticator two-factor authentication (2FA) to enhance account security.
1.2 Information Collected for Identity Verification
To comply with global regulatory standards including Anti-Money Laundering (AML), Know Your Customer (KYC) and Counter-Terrorist Financing (CTF), McnEx requires identity verification for individual and corporate accounts, which involves the collection of official identity documents and uploaded image materials. Such information is used to verify user identity, complete KYC authentication, and assist in Google Authenticator reset and related operations.
The Platform adopts strict security standards and encryption measures to protect user data and privacy, ensuring that only you can access and modify your personal information. We will take all reasonable and feasible measures to safeguard your personal data and shall not share your uploaded image materials with any third parties outside McnEx.
1.3 Information Collected in the Course of Service Use
During your use of the McnEx platform, we will monitor and collect usage tracking information, including access date and time, device identifiers, operating system, browser type and IP address. Such information is obtained directly by McnEx or through third-party service providers. The collected data helps ensure cross-device accessibility of our interface and provides support for criminal investigations when necessary.
1.4 Transaction Information
For all individual and corporate user accounts, we collect transaction information including deposit records, account balances, transaction history, withdrawal records, order data and asset distribution records. Such transaction data is used to monitor suspicious transaction activities, protect users from fraud risks, and assist in the settlement of legal cases.
2. Purposes of Collecting Your Information
2.1 Service Provision and Maintenance
We use the collected information to deliver our services and complete user identity verification. IP addresses and unique device identifiers stored on your device help us confirm your identity and provide normal services. Subject to our legal obligations and system requirements, we cannot provide services without necessary identity information, contact details and transaction data.
2.2 User Protection
We utilize collected information to protect our platform, user accounts and data files.
IP addresses and Cookie data are adopted to prevent automated abuse such as spam, phishing attacks and Distributed Denial of Service (DDoS) attacks.
We analyze transaction activities to detect abnormal behaviors at an early stage and prevent potential fraud and asset losses.
2.3 Compliance with Legal and Regulatory Requirements
We respect the privacy and security of your data stored on McnEx and strictly abide by laws, government requirements and user inquiries. We will not disclose or provide any personal information to third parties without the review of our legal team and your prior consent.
2.4 Platform Performance Optimization
We continuously measure and analyze data to understand the operation status of our services. Our operation team conducts regular review to optimize platform performance and resolve user experience issues in a timely manner.
We monitor system activities and user communications to identify and troubleshoot abnormalities efficiently.
2.5 User Communication
We use collected personal information such as email addresses to communicate with users directly, deliver customer support, and send notifications regarding account login, transactions and security alerts. We cannot respond to your inquiries and feedback without lawful processing of your personal data. All official communications are kept confidential and reviewed internally to ensure accuracy.
2.6 Enforcement of Service Terms and Agreements
It is crucial for us and all users to continuously review, investigate and prohibit illegal or restrictive activities that violate our service terms. For the interests of all users, we strictly implement agreements with third parties and investigate any violations of published platform rules. McnEx reserves the right to terminate services for users who violate relevant terms.
3. User Data Protection
McnEx implements a full range of security measures to prevent your information from loss, abuse and tampering, including but not limited to PCI scanning, encryption technology, data pseudonymization, internal data access restrictions, and strict physical access control for premises and documents.
Please note that no data transmission over the Internet or electronic storage system can guarantee 100% security. You shall take independent and reasonable security precautions to protect your personal information.
If you suspect that your personal information, especially account and password details, has been leaked, please lock your account immediately and contact McnEx Customer Service.
4. Cookies and Other Technologies
We use Cookies (together with local storage objects collectively referred to as “Cookies” herein), web beacons, tags and other related technologies to collect information about your use of our website. Cookies are small data files sent by web servers to browsers to support specific functions and data analysis.
We cooperate with third-party service providers to analyze website operation. Our service providers may place Cookies on your local storage device and collect designated information to analyze user browsing habits, content preferences and general transaction data, and submit aggregated analysis reports. The data collected by third parties may be associated and combined with the information we collect during your use of the platform. All third-party data processing activities are contractually restricted and limited to assisting our platform operation.
You may disable Cookies in your browser settings. However, disabling Cookies may cause the failure of partial platform functions, such as account login and trading operations. Your continued access to our website and services with Cookie-enabled browsers shall be deemed as your acceptance of our Cookies policy and third-party Cookies.
5. Disclosure to Legal Authorities
We may share your personal data with law enforcement agencies, data protection authorities, government officials and other competent authorities under the following circumstances:
• Upon mandatory requirements of court orders or other legal procedures;
• To report suspected illegal activities;
• To investigate violations of this Privacy Policy or our Service Terms.
6. Retention of Personal Data
We retain personal data to fulfill the purposes specified in this Privacy Policy and comply with legal and regulatory obligations.
The retention period is determined based on the following criteria:
• Your duration of registration as a McnEx member;
• Contractual or statutory obligations for mandatory data retention;
• Ongoing legal or financial claims related to your account;
• Applicable laws, regulations and specified retention rules;
• Reasonable expectations for data storage.
In accordance with record-keeping obligations, we will retain account data and other personal information for at least five years after account closure, and up to ten years as required by applicable laws.
Data processed for contract performance will be retained for six years after your last interaction with our platform.
Data processed for marketing purposes or with your consent will be deleted upon your opt-out request, and we will keep permanent records of your preference to ensure subsequent compliance.
Platform security monitoring data will be retained for three years.
Longer retention periods may be applied if required by law or necessary for dispute defense.
7. External Links
Although our website and applications only provide high-quality, safe and relevant external links, users shall exercise caution when accessing any third-party platforms not operated by McnEx. We cannot control, guarantee or verify the content and security of third-party websites. Such platforms are governed by their independent privacy policies and data management rules, and you shall review relevant terms before use.
8. Contact Us
If you have any questions or concerns regarding our data processing practices and this Privacy Policy, please contact us via email: support@mcnex.io.